Shipping policy

SHIPPING POLICY

SHIPPING COSTS & TIMELINES
South Africa (Domestic) 
• Cost: R170.00
• Courier: Trusted local couriers (e.g., The Courier Guy).
• Timelines:
  - Order Preparation: 3-5 working days.
  - Shipping Time: 3-5 working days.
  - Total Estimated Delivery: 6-10 working days.
• Urgent Orders: While we try to accommodate urgent requests, we cannot guarantee delivery times faster than the standard window. Please contact info@invisimerino.com immediately after ordering to inquire if expedition is possible.

International Shipping 
• Timelines: Please allow 5-10 business days for international shipping after the preparation period.

RETURNS & EXCHANGES
Please refer to our Refund & Returns Policy for detailed information on returns, exchanges, and liability for shipping costs.

LIABILITY
• Customer Risk: For "Change of Mind" returns, the risk of loss or damage to the parcel remains with the customer until it is received by Invisi Merino. We strongly recommend using a trackable shipping service. 
• Missing Parcels: We cannot refund items that we do not receive.

RETURN ADDRESS
Gerber Co Scouring (Pty) Ltd
Head Office and Distribution Centre
1 Vosmaar Street, Paarl, Western Cape, South Africa, 7646