Refund policy

REFUND & RETURNS POLICY

Heritage Wool. Modern Elegance.

This policy applies to all purchases made online via https://invisimerino.com. We aim to treat all customers fairly and in compliance with the Consumer Protection Act (CPA).

1. STATUTORY WARRANTY (DEFECTIVE GOODS). Your Rights under the CPA: If you receive a product that is defective, unsafe, or not suitable for its intended purpose, you are entitled to a remedy. 

• Validity Period: The implied warranty of quality applies for 30 days from the date of delivery.

• Remedies: You may choose a refund, repair, or replacement.

• Costs: Invisi Merino will cover ALL courier costs for the return and replacement of proven defective items.

• Reporting: Please report defects immediately to info@invisimerino.com

2. CHANGE OF MIND RETURNS (NON-DEFECTIVE). If you are not satisfied with your purchase (e.g., size/style issues) but the product is not defective:

• Timeframe: You must contact us within 7 days of delivery.

• Condition: Products must be unworn, unused, unwashed, and in the original packaging with tags attached.

• Refund Option: You may choose between an exchange, a store credit voucher, or a monetary refund to your original payment method.

• Cost Deduction: For monetary refunds on non-defective items, we reserve the right to deduct the direct cost of shipping/courier fees incurred.

• Return Shipping: You are responsible for the shipping costs to return the item to us.

3. INTERNATIONAL RETURNS. We accept returns on international orders subject to the following strict conditions:

• Costs: The customer is responsible for all return shipping costs, as well as any South African customs duties or taxes incurred upon re-entry. These amounts will be deducted from any refund due.

• Timeframe: Notification must be received within 30 days of delivery.

4. SALE / DISCOUNTED ITEMS 

• Defective Sale/Discounted Items: Standard 6-month statutory warranty applies (Refund/Repair/Replace).

• Change of Mind: Exchanges/Refunds on sale items are accepted within 7 days of purchase. Customer pays return shipping.

5. RETURN ADDRESS. Gerber Co Scouring (Pty) Ltd.

Head Office and Distribution Centre: 1 Vosmaar Street, Paarl, Western Cape, South Africa, 7646

CONTACT Email: info@invisimerino.com Tel: 021 203 3162